Privacy Policy EMACRIS TRANS

1. General Information

This Privacy Policy explains how EMACRIS TRANS S.R.L. collects, uses, stores and protects personal data submitted through the emacris.ro website or through direct contact with the company.

The data controller is EMACRIS TRANS S.R.L., with registered office / work point at Dimitrie Paciurea Street, no. 62, Agigea, Constanta County, VAT ID RO 15563258, Trade Registry no. J2003002036134.

2. Data We May Process

Depending on how you interact with the website or with our team, we may process the following categories of data:

• name, surname, company or role, when voluntarily submitted;
• phone number, e-mail address and other contact details;
• request details: service type, transport route, cargo details, registration number, chassis/VIN number or other necessary technical information;
• technical data generated when accessing the website, such as IP address, browser type, device, visited pages and cookie preferences;
• the content of messages sent by e-mail, phone or other communication channels.

3. Purposes of Processing

Data is processed only to the extent necessary for our activity and for answering your requests. The main purposes are:

• receiving and managing quotation requests, appointments, service requests or commercial information requests;
• communicating with customers, partners and website visitors;
• preparing transport offers, technical estimates or operational confirmations;
• improving browsing experience and ensuring the proper functioning of the website;
• complying with legal, fiscal, accounting obligations or requests from competent authorities.

4. Legal Basis

Processing may rely on one or more legal bases, depending on the situation:

• performance of a contract or pre-contractual steps, when you request an offer, appointment or service;
• legitimate interest of EMACRIS TRANS S.R.L. to answer requests, administer the website and protect IT systems;
• legal obligations, for accounting, tax, archiving or mandatory reporting purposes;
• consent, where required for optional cookies, promotional communications or external services.

5. Who May Receive the Data

Data may be accessed only by the persons and partners who need this information for the purposes mentioned above. We may disclose data to:

• EMACRIS TRANS employees or collaborators involved in receiving and solving requests;
• IT, web hosting, e-mail, security, maintenance or similar service providers;
• operational partners, if necessary for a transport quotation or for providing a requested service;
• public authorities, courts, fiscal or legal consultants, when required by law.

6. External Services and Third-Party Links

The website may include external services, such as Google Maps for location or modules for displaying reviews. These services may collect technical data or use cookies according to their own policies, especially after optional cookie consent.

We do not control third-party policies and recommend reviewing the information provided by those providers before using external services.

7. Storage Period

We keep data only for as long as necessary for the purposes for which it was collected, for solving requests, for the contractual relationship or for complying with legal obligations. Data from commercial correspondence may be kept for the period needed to defend our rights and legitimate interests.

8. Your Rights

Under Regulation (EU) 2016/679 (GDPR), you have the following rights regarding your personal data:

• the right to be informed and to access processed data;
• the right to rectify inaccurate or incomplete data;
• the right to erasure, in the cases provided by law;
• the right to restrict processing;
• the right to data portability, where applicable;
• the right to object to certain processing activities;
• the right to withdraw consent, without affecting the lawfulness of processing carried out before withdrawal.

9. Data Security

We apply reasonable technical and organizational measures to protect data against unauthorized access, loss, alteration or unlawful disclosure. Access to data is limited to persons who need it to perform their professional duties.

10. Contact and Complaints

For questions, requests or exercising your rights regarding personal data, you can contact us at office@emacris.ro or at our work point in Agigea.

You also have the right to contact the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) if you believe that your data protection rights have been infringed.